Refunds, Returns & Cancellations Policy

1. General Information

AF DEVS SRL (RNC: 131000681), located at Puntacana Village, GAL Business Center, 4th Floor, Punta Cana, Dominican Republic, is a company dedicated to automation, technology, electronic security, and technical support services for residential and commercial properties.

This policy describes the terms for refunds, returns, and cancellations applicable to all services contracted through our website www.afdevs.com or in person.

2. No Refund Policy

Once the service has been contracted and work has begun, no refunds will be issued. By making payment for any of our services, you accept and acknowledge that:

• •Technical services require the mobilization of specialized personnel, tools, and equipment to the work site.
• •Diagnosis, planning, and coordination of the service begin immediately after payment confirmation.
• •Materials and resources assigned to your request are dedicated exclusively to your project.
• •No partial or total refunds will be granted once the service has started.

3. Cancellation Before Service Start

If you wish to cancel your request before our team has begun work, you must contact us as soon as possible. Cancellations are subject to case-by-case review and do not guarantee a refund, as coordination and personnel assignment costs are immediate.

To request a cancellation, contact our team through:

• •Email: info@afdevs.com
• •Phone: +1 (809) 959-0406
• •WhatsApp: +1 (809) 959-0406

4. Service Guarantee

Although we do not offer refunds, AF DEVS SRL commits to completing the contracted service according to agreed standards. If you are not satisfied with the work result, we commit to:

• •Making necessary corrections at no additional cost within 7 days following service completion.
• •Providing post-service technical support for 30 days for any issues related to the work performed.

5. Disputes & Chargebacks

Before initiating any dispute with your banking entity, we ask that you contact us directly. Our team will work to resolve any issue quickly and fairly.

Fraudulent or unjustified chargebacks will be reported and contested with the corresponding documentation of the service provided.

6. Transaction Currency

All prices are expressed in United States Dollars (USD) plus ITBIS (18%). Since Azul processes charges in Dominican Pesos (DOP), the charge to your card will be in DOP at the prevailing exchange rate. If your card is international, your bank may apply a conversion rate according to its own policies.

7. Contact

For any questions about this policy, contact us: