Service Delivery Policy

1. Nature of Services

AF DEVS SRL provides technical installation, repair, configuration, and maintenance services for technological systems. Our services are delivered at the client's location (on-site) and do not involve shipping of physical products, except for the equipment and materials necessary for the execution of the contracted work.

2. Service Tiers & Response Times

Response time depends on the service tier selected at the time of contracting. All prices are expressed in United States Dollars (USD) plus ITBIS (18%). The charge to your card will be processed in Dominican Pesos (DOP) at the prevailing exchange rate.

3. Service Delivery Process

Once payment is confirmed, the service delivery process is as follows:

1. 1Confirmation: You will receive an email and/or WhatsApp confirming your request with the order number and service details.
2. 2Assignment: A specialized technician will be assigned to your case within the time corresponding to your service tier.
3. 3Contact: The technician will contact you to coordinate the visit and confirm the exact address.
4. 4Execution: The technician will arrive at the agreed location, perform the diagnosis, and execute the work.
5. 5Closure: Upon completion, you will receive a work report and a service completion receipt.

4. Coverage Area

Our services are available in the following areas of the Dominican Republic:

• •Punta Cana and Bávaro
• •Cap Cana
• •La Romana and Casa de Campo
• •Santo Domingo (limited availability)

For locations outside these areas, please contact us to confirm availability and possible additional travel costs.

5. Large-Scale Projects

For complete installation projects (home automation, security systems, network infrastructure), delivery times are established individually in the project proposal/quote. These projects include a detailed timeline that will be agreed upon by both parties before work begins.

6. Contact